The 5 Questions You Must Ask Before Hiring an Interior Company for Your Next Renovation
If you're planning a home renovation, you're probably excited. And maybe a little overwhelmed.
Between Pinterest boards, budget spreadsheets, and endless vendor calls, there's one decision that can make or break your entire project: choosing the right interior company.
Hire well, and your renovation becomes a smooth journey toward your dream home. Hire poorly, and you're stuck with delays, budget overruns, and compromises you never wanted to make.
After years in the bath & interior industry and countless conversations with homeowners, we've learned that most people ask the wrong questions when evaluating interior companies.
So before you sign that contract or transfer that advance, here are 5 essential questions that'll save you lakhs, months, and massive headaches.
Question 1: "Can I see your factory or workshop?"
Why this matters:
Anyone can show you a beautiful showroom. But where are your interior elements actually being made? Who's making it? What quality controls are in place?
If an interior company hesitates to show you their manufacturing facility (or doesn't have one because they're just coordinating between vendors), that's a red flag.
What to look for:
✓ Clean, organized workspace (chaos = quality issues)
✓ Modern machinery (outdated equipment = outdated results)
✓ Skilled craftsmen (not just laborers rushing through work)
✓ Quality checks at multiple stages
✓ Material storage conditions (warped/damaged materials = warped/damaged furniture)
The RADON standard:
We invite every client to tour our factory before they commit. See where your kitchen cabinets are being assembled. Meet the craftsman who'll build your wardrobe. Touch the materials we use. Because transparency isn't marketing—it's manufacturing integrity.
Question 2: "Who actually owns the timeline delay—you or me?"
Why this matters:
Almost every interior company will promise 45-60 day delivery. Many will miss it. The question is: whose problem does that become?
Read your contract carefully. Many agreements have clauses that shift delay penalties back to you if there's "any change in specifications" or "site readiness issues."
What to ask:
-
What's your average delivery timeline vs. promised timeline?
-
Can I speak to 3 recent clients about their experience with timelines?
-
What's your penalty clause if YOU miss deadlines?
-
How often do you update me during production?
-
Do you build buffer time into estimates, or promise the absolute minimum?
Red flags:
❌ "Timelines depend on site conditions" (without specifics)
❌ "We can't control vendor delays" (then why are you coordinating them?)
❌ Vague milestone dates ("mid-month delivery")
❌ No clear penalty for their delays
The RADON approach:
We manufacture in-house, so we control timelines. Weekly updates are standard. If we're late, we own it—financially and reputationally.
Question 3: "What happens if something breaks or doesn't fit after installation?"
Why this matters:
Installation day is exciting. Three months later when a drawer won't close or a hinge breaks? That's when you learn if your interior company actually stands behind their work.
What to ask:
-
What's your warranty period? (1 year minimum should be standard)
-
What's covered vs. not covered? (Get it in writing)
-
What's your average response time for service calls?
-
Do you charge for service visits during warranty?
-
Can I see your warranty document before I commit?
-
Who do I call if there's an issue—and will they actually answer?
Warning signs:
❌ Vague warranty terms ("we'll take care of it")
❌ No dedicated service team
The RADON promise:
Dedicated service team. 48-hour response time for issues. And here's the key: since we manufacture, It's our product. Our responsibility. Period.
Question 5: "Can you break down exactly what I'm paying for?"
Why this matters:
You're spending lakhs. You deserve to know where every rupee goes.
Yet many interior companies provide lump-sum quotes: "Complete kitchen: ₹4,50,000." What's in that number? Materials? Labor? Design? Profit margin? Installation? Hardware? You have no idea.
Why this protects you:
✓ You can compare apples-to-apples with other quotes ✓ You understand where money is going ✓ You can make informed trade-offs ("I'll downgrade handles to upgrade countertop") ✓ You can verify they're using what they quoted (no material substitution)
Red flags:
❌ "We don't break down costs—it's proprietary"
❌ "Trust us, this is the best deal"
❌ Prices that seem too good to be true (they usually are)
❌ Resistance to showing material specifications
The RADON standard:
Transparent, itemized quotations. Every material specified with brand and grade. Every cost explained. Because if we're asking you to trust us with lakhs, we owe you complete transparency in return.
The Bottom Line: Trust, But Verify
Look, most people in the interior industry are honest, hardworking professionals trying to do right by their clients.
But the industry structure—with its multiple layers, unclear accountability, and information asymmetry—creates space for confusion, miscommunication, and disappointment.
These 5 questions aren't about being difficult. They're about being informed.
Before you sign with ANY interior company (including RADON), ask:
-
✓ Can I see where my interior elements, furnishings, decor are being made?
-
✓ Who owns timeline delays?
-
✓ What am I actually paying for in design fees?
-
✓ What happens when something goes wrong?
-
✓ Can you break down exactly what I'm paying for?
The companies that welcome these questions are the ones worth working with. The companies that get defensive? That's your answer right there.
Your interior is too important—and too expensive—to leave to chance.
Ask the hard questions. Demand clear answers. Choose partners who respect your investment.
And remember: the best interior company isn't the one with the fanciest showroom. It's the one that treats your home like it's their own.
Planning for the interior? Start with the right questions. End with the right home.
Visit RADON. Ask us anything. We believe informed customers make the best partners.
Discussion Question:
What questions do YOU wish you'd asked before your last interior? Share in the comments—your experience might save someone else from the same mistake.
-RADON Interiors Factory to Family. Questions Welcome.